Frequently Asked Questions
Welcome to our FAQ page! Here, you’ll find answers to the most common questions about our products, delivery, returns, and more.
If you don’t find what you’re looking for, feel free to contact our support team – we’re always happy to assist!
Ordering & Payment
How do I place an order?
Shopping with us is simple! Browse our products, add your chosen items to the cart, and proceed to checkout.
We accept various payment methods and also offer finance options to help spread the cost.
At checkout, you’ll see available payment plans, eligibility details, and terms from our finance partners.
Do you offer financing options?
Yes! We provide flexible finance options, allowing you to split your payments over several months.
These options, along with eligibility criteria, will be displayed at checkout, helping you manage your budget more easily.
What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards, PayPal, and Klarna for finance options.
All transactions are secure, ensuring your details are protected.
Can I modify or cancel my order after placing it?
Once an order is placed, we begin processing it as quickly as possible. If you need to make changes or cancel your order, please contact us immediately.
While we’ll do our best to accommodate your request, we cannot guarantee modifications or cancellations once the order has been dispatched.
Shipping & Delivery
How long does delivery take?
Delivery times vary depending on the product and location:
Standard items: Up to 7 business days
Custom-built items (e.g. steering wheels): 7-14 business days for production, plus standard delivery time. Expect up to 3 weeks in total.
Do you ship internationally?
Currently, we do not offer international shipping, but we are working hard to offer it in the near future.
For now we only deliver within the UK. Shipping costs and delivery times vary based on location.
What happens if my order is delayed or lost?
If your order is delayed, we recommend checking the tracking details first.
If you believe your package is lost, please contact our support team, and we’ll work with the courier to resolve the issue as quickly as possible.
Can I track my order?
Yes! Once your order has been dispatched, we’ll send you a tracking number via email so you can monitor its progress.
Returns & Warranty
What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused and in its original packaging.
Please contact our support team before returning any items.
Alternatively, you can read our returns policy here
Do your products come with a warranty?
Yes! We offer a 30-day product warranty against manufacturer defects as standard.
Additionally, we provide extended warranty options (6 to 12 months) at an extra cost, covering accidental damage.
More details can be found on our warranty page.
What should I do if I receive a faulty or damaged item?
If your item arrives faulty or damaged, please contact our support team within 48 hours of receiving your order.
We will assess the issue and provide a replacement or refund as necessary.
How do I claim my warranty?
If you need to make a warranty claim, please contact us with your order details, a description of the issue, and any relevant photos or videos.
Our team will guide you through the next steps based on your warranty coverage.
Other FAQ
Can I install the parts myself?
While some parts are easy to install, we highly recommend professional installation to ensure proper fitment and avoid potential damage.
Book your installation now, using our fitting services page.
Are your products compatible with all car models?
Each product listing includes compatibility details. If you're unsure whether a part will fit your vehicle, please contact us before making a purchase.